Question 1

How do I get started?

Accepted Answer

Contact us via WhatsApp, email, or call the clinic and we'll be happy to help you get started.

Question 2

Can I reschedule or cancel?

Accepted Answer

Yes — free of charge up to 24 hours before your appointment. Use the link in your confirmation email.

Question 3

What payment methods do you accept?

Accepted Answer

We accept bank transfer, debit and credit cards. Contact us via WhatsApp or email to arrange payment.

Question 4

Do you offer package discounts?

Accepted Answer

Yes. Multi-session packages are available for regular clients — contact us for tailored options.

Question 5

How long is a typical session?

Accepted Answer

Most sessions run for 30 or 60 minutes. Sports massage and mobility appointments are 60 minutes.

Question 6

What should I wear?

Accepted Answer

Comfortable athletic wear that allows movement. We provide clean towels and drinks water.

Question 7

Is there parking on site?

Accepted Answer

Yes — complimentary client parking is available at the studio, plus street parking nearby.

Question 8

What's your cancellation policy?

Accepted Answer

Cancel or reschedule up to 24 hours before your appointment free of charge. Later cancellations may be subject to the session fee.

Question 9

Do you accept insurance?

Accepted Answer

We are recognised by several major UK private health insurers. Please contact us with your provider to confirm eligibility.

Everything you need to know.